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GTC

General terms and conditions

Bike rentals

Reservation binding

Binding reservations are only possible against advance payment to our account. Only confirmed reservations, per booking confirmation, are considered as such. An inquiry or multiple e-mail traffic does not automatically count as a reservation.
After receipt of the booking confirmation the payment of the total amount is to be made within the next 7 days. Due to the daily inquiries and the allocation of the respective wheel models and wheel sizes, the reservation can be guaranteed only so to each guest.
If the reservation is made at short notice, i.e. less than 7 days before the start of the rental period, immediate payment is required. If no payment is received in advance, there is no right to the reserved bike.

Prices

The indicated prices on our homepage are without guarantee and only then obligatory, if you were confirmed by us by reservation confirmation! Our prices are fixed prices. Group discounts are possible from 10 persons.

Cancellation of a bike rental

The cancellation of a bicycle rental becomes effective after the cancellation has been received by MTB-Touren Costa Blanca in writing or by e-mail. The following cancellation fees will be charged by MTB-Touren Costa Blanca:

from the date of booking until the 30th day before the start 20%.
from the 29th to the 22nd day before the start: 25%.
from the 21st to the 15th day before the start: 35%.
from the 14th to the 08th day before the start: 50%.
from 07. to 02. day before the start: 80%.
In the event of later cancellation, non-arrival or premature termination of your trip, the total booking costs, i.e. 100% of the tour and / or rental price will be charged.

Liability

A liability of MTB tours Costa Blanca is excluded. The renter is solely responsible for the operational safety of the rental bike and is liable for all damage to the rental bike, regardless of whether the damage was caused by his own fault or by the fault of third parties.
The renter is also liable for all damage caused to third parties during the rental period and or in any way connected with the rental bike or its renter.
Riding our rental bikes is at your own risk. We strongly recommend that you observe the road traffic regulations. Cycling on the Costa Blanca can be dangerous, please always act to the best of your knowledge and belief.

Insurances

We recommend that you take out travel accident, travel cancellation, liability and travel health insurance. The rental bikes are NOT insured against theft, the hirer must pay for the replacement of an equivalent new bike in the event of theft.

Transfer of services

None of the services booked and started with MTB tours Costa Blanca can be transferred to other persons. This is valid for tours as well as for rental bikes.

Repayment of payments

We don’t refund any bike rent. Neither in case of illness, bad weather, premature departure and/or unwillingness.

Tours and travels

Eligibility requirements

Anyone who is healthy and athletic can participate! Clothing, rain jacket, gloves, if necessary click pedals and shoes are to be brought along. The leader of the group is entitled at the beginning and also during the tours to completely or partly exclude a participant who is not up to the requirements. In this case there is no right to a refund of the paid price.

Registration and confirmation

With your registration you offer us the binding conclusion of the travel contract. The applicant is also responsible for the contractual obligations of all registered persons listed in the booking. After we have received your booking, we will send you a booking confirmation/invoice by e-mail, so that the travel contract becomes binding for you.

Payment

Upon receipt of our booking confirmation by you, a payment is due within 7 days. The exact amount and further details can be found in our booking confirmation.

Insurance

We recommend that you take out travel accident, travel cancellation and travel health insurance.

Liability

The liability of MTB tours Costa Blanca is excluded. The instructions of the guides / escorts must be followed. The respective road traffic regulations must be observed at all times. They should always act to the best of their knowledge and belief. The participation in all MTB tours offered by Costa Blanca is at your own risk.

Prices

The indicated prices on our homepage are without guarantee and only then obligatory, if you were confirmed by us by reservation confirmation.

Repayment of payments

Our tours generally always take place! We reserve the right to make changes if the weather is not suitable for a tour! In this case no money will be refunded! We also do not reimburse any costs in case of tiredness, listlessness or sudden illness on site! This also applies to the rental of a bicycle.

Cancellation by the traveller

The resignation of a journey becomes effective after the resignation explanation in writing with MTB tours Costa Blanca is received. The following cancellation fees will be charged by MTB-Touren Costa Blanca:

up to the 30th day before departure: 20% of the tour price
up to the 21st day before departure: 40% of the tour price
until the 14th day before departure: 60% of the tour price
until the 7th day before departure: 75% of the tour price
from the 7th day before departure: 95% of the tour price

For a rebooking fee of EUR 50,- you can have the trip replaced by a third person up to 14 days before the start of the trip. You remain personally liable to MTB-Tours Costa Blanca for the payment of the full tour price.

Flight bookings can only be cancelled or rebooked in accordance with the conditions of carriage of the respective airline. As a rule, cancellation costs of 100% are incurred here.

Repayment if number of participants not reached

Our tours generally always take place with at least 4 participants. If the number of participants is not reached, the tour will not take place. The guest has then also no requirement on the tour however receives his tour price back to 100%.

Transfer of services

None of the services booked and started with MTB tours Costa Blanca can be transferred to other persons. This is valid for tours as well as for rental bikes.

Travel interruption

A participant who leaves the group prematurely – for whatever reason – is not entitled to a refund of the travel price paid by him. This also applies to early return.

Overbooking

Hotel overbooking may occur in individual cases! This has been very rare in recent years, but should it happen, we will try to find adequate replacements. For this we take over however no guarantees!